Terms & Conditions
Last Updated: September 2026
These Terms & Conditions apply to consultations, appointments, treatments and related services provided by Avira Aesthetics.
By booking an appointment or proceeding with treatment, you acknowledge the terms applicable to the services you receive.
1. Consultations
At Avira Aesthetics, treatments are approached individually.
Before certain treatments, you may be required to attend a consultation so that your practitioner can understand your concerns, expectations, medical history and treatment goals.
A consultation does not guarantee that a particular treatment will be recommended or performed.
Your practitioner reserves the right to decline, postpone or recommend an alternative treatment where they determine that proceeding would not be medically appropriate or in your best interests.
2. Medical Information
You are responsible for providing complete and accurate information about your health and medical history where relevant to your treatment.
This may include information concerning:
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Medical conditions
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Allergies
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Medications and supplements
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Previous aesthetic or surgical procedures
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Pregnancy or breastfeeding
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Previous adverse reactions
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Other information relevant to treatment safety
Please inform your practitioner if any relevant information changes between your consultation and treatment.
Failure to disclose relevant information may affect treatment suitability, safety and results.
3. Treatment Suitability
Not every treatment is suitable for every individual.
Treatment recommendations are made following an assessment of your individual circumstances, anatomy, medical history, concerns and desired outcome.
Avira Aesthetics reserves the right to refuse or postpone treatment where there are medical, ethical or safety concerns.
4. Informed Consent
Certain procedures require informed consent before treatment.
Your practitioner will explain the nature of the proposed treatment, expected benefits, relevant risks, possible side effects, alternatives and appropriate aftercare where applicable.
You are encouraged to ask questions before proceeding.
You may change your mind and withdraw consent at any time before treatment begins.
5. Treatment Results
Aesthetic medicine is individual by nature, and specific results cannot be guaranteed.
Results may vary according to factors including anatomy, age, skin condition, lifestyle, medical history, biological response, treatment selected and adherence to recommended preparation and aftercare.
Where appropriate, your practitioner will discuss realistic expectations during your consultation.
Our aim is to achieve considered, natural-looking results appropriate to your individual features rather than create an identical outcome for every patient.
6. Appointments
Appointments may be arranged through our website, telephone, WhatsApp, social-media channels or other authorised booking methods.
An appointment is considered confirmed once confirmation has been provided by Avira Aesthetics and any required booking deposit has been received.
We kindly ask patients to arrive on time. Late arrival may reduce the available consultation or treatment time and, where insufficient time remains to perform the treatment safely, the appointment may need to be rescheduled.
7. Deposits
Certain appointments or treatments may require a deposit to secure the booking.
Where a deposit is required, the amount and applicable conditions will be communicated before confirmation.
Deposits may be deducted from the final treatment cost where applicable.
8. Cancellations & Rescheduling
We understand that circumstances can change and ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.
Avira Aesthetics may require a minimum cancellation notice period.
Late cancellations, repeated rescheduling or failure to attend an appointment may result in the loss of a booking deposit or an applicable cancellation fee.
The specific cancellation period and any applicable fee will be communicated through our booking policy.
Where Avira Aesthetics needs to reschedule an appointment due to unforeseen circumstances, we will make reasonable efforts to provide a suitable alternative.
9. Treatment Prices & Payments
Treatment prices may vary according to the treatment performed, quantity of product required, treatment area and individual treatment plan.
The applicable price will be communicated before treatment wherever reasonably practicable.
Payment is due according to the payment terms communicated by Avira Aesthetics.
We reserve the right to amend our prices from time to time.
10. Refunds
Treatments that have already been performed are generally not refundable solely because the result differs from an individual's expectations.
Aesthetic treatment outcomes vary, and no specific result can be guaranteed.
If you have concerns about the outcome of a treatment, please contact Avira Aesthetics so that your practitioner can assess the concern and determine whether review, additional treatment or other appropriate action is recommended.
Any refund, credit or corrective treatment will be considered according to the individual circumstances, our applicable policies and legal obligations.
11. Treatment Packages & Promotions
Packages, promotional treatments, complimentary services and special offers may be subject to additional conditions, including expiry dates and eligibility requirements.
Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with another promotional offer.
Treatment packages are subject to clinical suitability throughout the treatment programme.
12. Preparation & Aftercare
Certain treatments require specific preparation or aftercare.
Where instructions are provided, you are responsible for following them carefully.
Failure to follow recommended preparation or aftercare may affect your treatment outcome and could increase the risk of complications.
If you experience an unexpected reaction or have concerns following treatment, please contact Avira Aesthetics promptly.
Where symptoms are severe or constitute a medical emergency, you should seek urgent medical assistance.
13. Clinical Photography
Clinical photographs may be taken before, during or after treatment for purposes including assessment, treatment planning, monitoring progress and maintaining appropriate clinical records.
Photographs forming part of your clinical record will be treated confidentially.
Identifiable photographs will not be used for marketing, social media, advertising or other promotional purposes without appropriate consent.
Marketing consent is separate from consent to treatment.
Certain aesthetic treatments may not be suitable or available to individuals under the age of 18.
Where treatment of a minor is medically, legally and professionally appropriate, parental or legal guardian consent and additional safeguarding procedures may be required.
Avira Aesthetics reserves the right to decline treatment based on age, clinical appropriateness or professional considerations.
14. Minors
Avira Aesthetics is committed to providing a discreet, safe and respectful environment for patients and staff.
Threatening, abusive, discriminatory, inappropriate or seriously disruptive behaviour will not be tolerated.
Where legally and professionally appropriate, Avira Aesthetics reserves the right to refuse non-emergency services or terminate the practitioner-patient relationship in such circumstances.
15. Patient Conduct
16. Personal Information & Confidentiality
Personal and medical information provided to Avira Aesthetics will be handled confidentially and in accordance with our Privacy Policy and applicable data-protection requirements.
Information may be retained where necessary for clinical, professional, regulatory, accounting or legal purposes.
17. Complaints & Concerns
Your experience and wellbeing are important to us.
If you have concerns regarding a consultation, treatment or service received at Avira Aesthetics, we encourage you to contact us directly so that the matter can be appropriately reviewed.
Clinical concerns following treatment should be raised as soon as reasonably possible so that an appropriate assessment can be arranged where necessary.
18. Liability
Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot legally be excluded.
The provision of aesthetic and medical treatments remains subject to applicable professional standards, patient rights and legal obligations.
Avira Aesthetics and its practitioners will exercise the professional standard of care required for the treatments and services they provide.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions periodically to reflect changes in our services, policies, professional standards or applicable requirements.
The latest version will be made available through Avira Aesthetics.
20. Contact Us
For questions regarding appointments, treatments or these Terms & Conditions, please contact:
Avira Aesthetics
Email: admin@aviraesthetics.com
Telephone: +256 758 767677
Address: Avira Aesthetics, 5b Naguru Dr, Kampala, UG
At Avira Aesthetics, our approach is centred on medical integrity, personalised care and considered treatment. We want every patient to feel informed, comfortable and confident throughout their treatment journey.