Privacy Policy
Last Updated: September 2026
At Avira Aesthetics, your privacy, confidentiality and trust are important to us. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, request an appointment or receive services from us.
By using the Avira Aesthetics website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with Avira Aesthetics, we may collect information including:
- Your name, telephone number and email address
- Information submitted through our website contact or enquiry forms
- Appointment and booking information
- Communications between you and Avira Aesthetics
- Information relating to treatments or services you are interested in
- Relevant medical or health information provided during consultation or treatment
- Photographs or treatment images, where appropriate and with the necessary consent
- Payment and transaction information
- Website usage information, such as browser type, device information, IP address and pages visited
- Marketing preferences and consent records
We only seek to collect information that is reasonably necessary for the purposes for which it is required.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Arrange, manage and confirm appointments
- Provide consultations and aesthetic treatments
- Assess treatment suitability and maintain appropriate patient records
- Communicate important information relating to your appointments or treatments
- Process payments and maintain transaction records
- Provide appropriate aftercare and follow-up
- Improve our website, services and patient experience
- Maintain the safety, security and functionality of our website
- Meet professional, medical, regulatory, accounting or legal obligations
- Send news, treatment information or promotional communications where you have consented to receive them
Where required, you may withdraw your consent to marketing communications at any time.
3. Medical and Sensitive Information
As a medically led aesthetic practice, Avira Aesthetics may need to collect health and medical information to determine whether a treatment is appropriate and safe for you.
This may include information concerning medical history, allergies, medications, previous procedures, pregnancy status or other information relevant to your consultation and treatment.
Such information is treated as confidential and is only accessed, used or shared where necessary for your care, safety, professional obligations or where otherwise permitted or required by law.
4. Photographs and Treatment Images
Clinical photographs may be taken where necessary to document treatment planning, progress and results.
Clinical photographs forming part of your patient record will be treated confidentially.
We will not use identifiable photographs for advertising, our website, social media or other promotional purposes without obtaining appropriate consent from you.
5. Sharing Your Information
Avira Aesthetics does not sell or rent your personal information.
Where reasonably necessary, information may be shared with trusted third parties that assist us in operating our practice or website, such as:
- Healthcare professionals involved in your care
- Appointment and practice-management providers
- Website hosting and technology providers
- Payment-processing providers
- Professional advisers, including accountants, insurers or legal advisers
- Regulatory, governmental or law-enforcement authorities where disclosure is legally required
Where third-party service providers process information on our behalf, we expect appropriate safeguards to be maintained to protect your information.
6. How We Protect Your Information
We take reasonable administrative, technical and organisational measures to protect personal and medical information against unauthorised access, disclosure, alteration, loss or misuse.
Access to confidential patient information is limited to individuals who require it for legitimate professional or operational purposes.
While we take appropriate precautions, no website, electronic communication or digital storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable medical, professional, legal, regulatory, tax or accounting requirements.
Medical records may be subject to specific retention requirements and may therefore need to be retained for longer periods.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve the online experience.
Certain third-party services integrated into our website may also place cookies or collect technical information.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent. You may also be able to manage cookies through your browser or the cookie preferences provided on our website.
9. Marketing Communications
Where you have provided consent or where otherwise permitted by applicable law, we may contact you with information about Avira Aesthetics, treatments, services, events or special offers.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Choosing not to receive marketing communications will not prevent us from sending essential communications relating to your appointments, treatments or care.
10. Your Privacy Rights
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal data is being used
- Make a complaint to the relevant data-protection authority
Certain rights may be subject to legal, medical or regulatory requirements that require us to retain particular information.
11. Third-Party Websites
Our website may contain links to external websites or services.
Avira Aesthetics is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
12. Children's Privacy
Our website and aesthetic services are not intended to collect personal information directly from children without appropriate parental or legal guardian involvement where required.
Where treatment of a minor is legally and professionally appropriate, additional consent and safeguarding requirements may apply.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology, professional requirements or applicable laws.
The most current version will be published on this website together with the date it was last updated.
14. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information is handled, please contact:
Avira Aesthetics
Email: admin@aviraesthetics.com
Telephone: +256 758 767677
Address: Avira Aesthetics, Karuna Studio, 5b Naguru Dr, Kampala, UG
Your privacy is an important part of the trust you place in Avira Aesthetics, and we are committed to treating your personal information with care, discretion and confidentiality.